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    Return Policy

    Bsshome Return Policy: Service Guarantee Commitment Affiliated to Nanyang Qianshi E-Commerce Co., Ltd.​
    As a fashion apparel brand under Nanyang Qianshi E-Commerce Co., Ltd., focusing on three core categories: shirts, dresses, and pants, Bsshome has always prioritized consumers' shopping rights and experience. To ensure every user who chooses Bsshome enjoys a secure and worry-free consumption process, we have formulated the following comprehensive and fair return policy based on the brand's product characteristics and industry service standards. Whether you have doubts about product size or style, or encounter non-human-caused quality issues, you can obtain a proper solution through a standardized and clear process, effectively safeguarding your legitimate rights and interests and allowing you to experience the brand's commitment to service quality.​
    1. Return Application Time Limit​
    Within 7 calendar days from the date you receive and confirm the receipt of the Bsshome product package, you may submit a return application if the product has size discrepancies, style inconsistencies with expectations, or non-human-caused quality problems (such as fabric damage, loose stitching, missing buttons, etc.). It is important to note that after the 7-day return period, return applications will no longer be accepted unless the product has serious quality defects and is confirmed to be the brand's responsibility through professional appraisal. Thank you for your understanding and cooperation.​
    2. Return Application Conditions​
    1. The product must remain in a brand-new, unused state with intact and uncut labels (including clothing hangtags, care labels, and packaging labels). There should be no signs of wear (such as stains, pilling, wrinkles, or perfume residue), and the product must not affect secondary sales.​
    1. When returning the product, you must also return the original product packaging (such as the brand's exclusive gift box, dust bag, wrapping paper, etc.) and all accessories included in the package. The absence of any item may affect the result of the return review.​
    1. For returns caused by personal reasons (such as accidental order placement, changes in subjective aesthetics, incorrect size judgment, etc.), you shall bear the logistics and transportation costs incurred during the return process. If the return is caused by Bsshome's reasons (such as wrong item shipped, product quality issues, style/color inconsistency with the order, etc.), the logistics and transportation costs will be borne by the brand. You may communicate with us regarding cost reimbursement with valid logistics vouchers (such as courier waybills, freight payment records). For details, you can submit relevant vouchers and consult via email at customer@bsshome.com.​
    3. Return Application Process​
    1. Submit Application: First, log in to the official Bsshome website (www.bsshome.com), enter the "Check Order" section, find the corresponding order and click "Apply for Return". Fill in the detailed reason for return and a description of the product issue (for quality problems, it is recommended to attach clear photos of the product details to facilitate quick verification by the reviewer). At the same time, leave your valid contact information (which must be consistent with the phone number reserved when placing the order, i.e., +86-17560633245) to allow us to communicate and confirm information with you during the review process.​
    1. Review and Confirmation: We will complete the review within 1-2 working days after receiving your return application. The review result will be notified to you via the reserved phone number or the order page on the official website. If the review is approved, we will simultaneously inform you of the specific return address and the information to be noted on the return package (such as the order number and the name of the return applicant). If the review is rejected, we will explain the reason in detail (such as the product status not meeting requirements, missing accessories, etc.), and you may supplement the materials and resubmit the application according to the explanation.​
    1. Ship Back the Product: Within 3 calendar days after receiving the approval notice, please properly package the qualified product and ship it back to the informed return address (it is recommended to choose a formal logistics and courier company such as SF Express, ZTO Express, YTO Express, etc., and keep the tracking number for subsequent package status tracking). Note that when shipping back the product, please mark your order number and the word "Return" in a prominent position on the outer packaging of the package to avoid delays in matching the package to the order due to missing information, which may affect the return progress.​​
    4. Return Address Description​
    The unified return address for the Bsshome brand is: Return Processing Department, Nanyang Qianshi E-Commerce Co., Ltd., No. 11, Shixiang Road, Tuandong Town, Neixiang County, Nanyang City, Henan Province, and the recipient's contact number is +86-17560633245. Please ensure the return address is accurate to avoid package loss or delay due to incorrect or incomplete address information. Any losses caused by incorrect address filling shall be borne by you.​
    5. Notes on Special Cases​
    1. Customized products (such as clothing customized according to your special size, embroidery needs, etc.) are not eligible for return due to their uniqueness. Please carefully confirm the customization information before placing an order. If you have any questions, you can consult through the official website or email.​
    1. If the product you receive has obvious quality problems (such as large-area stains, serious version defects, fabric damage, etc.), it is recommended to take photos on the spot to retain evidence when signing for the package, and contact us immediately via the contact number +86-17560633245. This will allow us to quickly arrange for a replacement or return processing and reduce your waiting time.​
    1. During the return process, if you have any questions about the process or encounter issues such as delayed review, abnormal package tracking, or unreceived refund, in addition to communicating through the above contact methods, you can also log in to the official Bsshome website (www.bsshome.com) and check the supplementary instructions in the "Help Center - Return Policy" section to obtain more detailed guidance.​
    Bsshome has always believed that a sound after-sales policy is the cornerstone of building long-term trust between the brand and consumers. We will continue to optimize and upgrade the return policy based on consumer feedback and market changes, striving to provide you with more high-quality and considerate services. If you encounter any problems during the return process, please feel free to contact us through the designated methods, and we will wholeheartedly help you resolve them.