Return Policy

Return & Refund Policy

At Bsshome, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return in accordance with the terms outlined below.

1. Order Cancellation

Orders may be cancelled before they are processed and dispatched.

If your order is successfully cancelled before shipment, you will receive a full refund.

Once an order has been shipped, it can no longer be cancelled. However, you may still return the item in accordance with our return policy.

To request a cancellation, please contact us as soon as possible at:
support@bsshome.com

2. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason.

To exercise your right of withdrawal, you must inform us of your decision within 14 days of delivery.

3. Return Conditions

To be eligible for a return:

The item must be unused, unworn and in the same condition as received

The item must be returned in its original packaging

Proof of purchase (order confirmation or receipt) is required

Before returning any item, please contact our customer service team to obtain the correct return address. Returns sent without prior authorisation may not be accepted.

4. Non-Returnable Items

The following items are not eligible for return:

Custom-made or personalised products

Items damaged due to misuse

Items returned beyond the 14-day withdrawal period

This does not affect your statutory rights.

5. Return Shipping Costs

If the return is due to a change of mind, the customer is responsible for return shipping costs.

We do not charge any restocking fees.

6. Refunds

Once your return has been received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

The refund will be issued to your original payment method

Refunds are typically processed within 5–10 business days, depending on your payment provider

Please note that processing times may vary depending on your bank or credit card provider.

7. Late or Missing Refunds

If you have not received your refund:

Check your bank account again

Contact your credit card provider (processing times may vary)

Contact your bank

If you have completed these steps and still have not received your refund, please contact us at:

support@bsshome.com

8. Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery and include:

Your order number

Photos of the item and packaging

We will review the case promptly and provide an appropriate solution (replacement or refund).

Final Notes

This policy does not affect your statutory consumer rights under applicable law.

If you have any questions regarding returns or refunds, our customer service team is always happy to assist you.

support@bsshome.com