We Offer Shipping Worldwide.

    Terms of Service

    Bsshome Service Policy: Global Shopping Service Guarantee Affiliated to Nanyang Qianshi E-Commerce Co., Ltd.

    As a fashion apparel brand under Nanyang Qianshi E-Commerce Co., Ltd., focusing on three core categories: shirts, dresses, and pants, Bsshome relies on its parent company's operational experience in cross-border e-commerce and global logistics resources to always take "providing global users with a secure and smooth shopping experience" as its core service concept. Tailored to the shopping needs of users in different regions worldwide and combined with the brand's standardized global shipping service system, we have formulated the following service policy. It covers the entire process from order placement to after-sales rights protection, clarifying service scope, guarantee standards, and communication channels. This ensures that whether you are in Oceania, North America, Asia, Europe, South America, or Africa, you can enjoy consistent and reliable service support without worrying about various issues during the shopping process. This policy does not involve online customer service, membership benefits, discounts, or points. Payment methods only support international universal channels (WeChat Pay and Alipay excluded), aiming to make your cross-border shopping more worry-free through clear and transparent service rules.

    1. Order Services: Full-Process Guarantee from Placement to Shipment

    1. Order Confirmation and Modification: After placing an order on the Bsshome official website (www.bsshome.com), the system will send an order confirmation email to your registered email within 10 minutes. The email includes key information such as order number, product details, delivery address, payment amount, and shipping method. If you need to modify the delivery address, adjust the product model or quantity, you must submit an application via email at customer@bsshome.com within 1 hour of placing the order (please specify the order number and specific modification requirements). If the order has entered the preparation stage after 1 hour, no further modifications can be made.
    1. Preparation and Shipment Timeframe: Non-customised products (regular styles of shirts, dresses, and pants) will be prepared and transferred to the logistics department within 1-2 working days after you complete the payment. Customised products (such as special sizes or embroidered designs) will follow the preparation cycle indicated on the product details page (usually 5-7 working days) and will be shipped immediately after preparation. Once shipped, the logistics tracking number and tracking link will be sent to your registered email simultaneously. You can check the real-time shipping status of the package through the link or by logging into "Check Order" on the official website.
    1. Order Cancellation Rules: If you need to cancel an order, you must apply when the order status shows "Pending Preparation" (within 24 hours of placing the order for non-customized products, and within 12 hours for customized products). You can call the contact number +86-17560633245 or send an email to state your request. If the order has been prepared or shipped, it cannot be canceled directly, and you need to process the return in accordance with the return policy after receiving the package. For successfully canceled orders, the refund will be returned via the original payment method (WeChat Pay and Alipay excluded), and the arrival time is subject to the processing cycle of the payment platform (usually 3-7 working days).

    2. After-Sales Guarantee: Covering Return/Exchange and Issue Resolution

    1. Return Service Coordination: If you need to process a return (subject to meeting the return policy requirements), you can submit a return application through "Check Order" on the official website or send an email to customer@bsshome.com to explain the situation (please provide the order number, reason for return, and product photos). After approval, we will inform you of the unified return address (Return Processing Department, Nanyang Qianshi E-Commerce Co., Ltd., No. 11, Shixiang Road, Tuandong Town, Neixiang County, Nanyang City, Henan Province) and the recipient's phone number (+86-17560633245). You must ship the package within 3 calendar days. After shipping, you can inform us of the logistics tracking number via email to facilitate us in tracking the inspection progress.
    1. Exchange Service Description: Currently, Bsshome does not support direct exchanges. If you need to exchange the product model, color, or style, you must first return the original product in accordance with the return policy. After the return is inspected and approved and the refund is completed, you can place a new order to purchase the target product. If the order amount of the new order meets the free shipping conditions of the corresponding region , you can still enjoy free shipping services.
    1. Product Quality Issue Resolution: If the product you receive has non-human-caused quality issues (such as fabric damage, loose stitching, size inconsistency with the order, etc.), you must submit evidence of the issue (including detailed product photos, order screenshots, and package photos) via email within 48 hours of signing for the package. We will verify the issue within 2 working days and provide solutions: you can choose a full refund (including product amount and paid shipping fee), re-shipment of the product (subject to stock availability). The specific solution can be determined through negotiation based on your needs.

    3. Logistics Assistance: Support for Issues During Global Shipping

    1. Logistics Information Inquiry Assistance: If you do not receive the logistics tracking number after the order is shipped, or cannot view the logistics status through the tracking link, you can send an email to customer@bsshome.com with the order number. We will assist in contacting the logistics provider to inquire and synchronize the latest logistics information. In some regions, due to delays in the logistics provider's system, logistics information updates may be delayed (usually no more than 24 hours). We recommend that you wait patiently and check again later.
    1. Customs Clearance Support: If the package is detained due to customs clearance issues (such as requiring additional identification documents or payment of customs duties) during cross-border shipping, the logistics provider will contact you directly to handle it. You can also inform us of the customs clearance obstruction via email, and we will provide customs clearance guidance (such as templates for required documents and contact information of local customs) to assist you in completing customs clearance smoothly. Please note that customs duties and import taxes shall be borne by you, and the specific amount shall be determined by the local customs.
    1. Abnormal Package Handling: If you encounter situations such as the package showing "Delivered" but not actually received, damaged package appearance, missing products, or incorrect shipment, you must provide feedback within 24 hours of discovering the issue. For undelivered packages, you can provide a screenshot of the logistics delivery record to apply for the logistics provider to verify the delivery address and recipient. For damaged packages or abnormal products, you need to provide photos of the package appearance, internal items, and order screenshots. We will assist in contacting the logistics provider for claims and provide you with solutions such as re-shipment or refund.

    4. Payment and Account Support

    1. Payment Issue Resolution: If you encounter issues such as "Payment Failed" or "Duplicate Deduction" during the payment process, you can first check the payment account balance, card expiration date, or network status. If the issue cannot be resolved through self-check, you can send an email to customer@bsshome.com with the order number, payment time, and screenshot of the failure prompt (or bank/PayPal deduction record). We will assist in verifying the issue within 1 working day: the amount of duplicate deduction will be returned via the original route, and orders with payment failure can be re-paid after fixing the issue.
    1. Account Information Management: You can log into the "Personal Center" on the official website to modify account information such as registered email, contact phone number, and password. After modification, the system will send a verification email to the original email, and the modification will take effect after confirmation. If you forget your account password, you can use the "Forgot Password" function on the login page to receive a reset link to your registered email and complete the password modification. If you need to cancel your account, you must submit an application via email (specify the account email and reason for cancellation). Before cancellation, you must ensure that all unfinished orders have been processed. After account cancellation, the relevant information will be deleted or anonymized in accordance with the privacy policy.

    5. Service Communication and Feedback

    1. Communication Channel Description: Bsshome only provides service communication support via email (customer@bsshome.com) and contact phone number (+86-17560633245); there is no online customer service channel. Email inquiries will be replied to within 2 working days, and phone consultation service hours are 9:00-18:00 Beijing Time, Monday to Friday (excluding legal holidays). If the call is not answered, we recommend that you leave a message via email, and we will prioritize processing it during the reply period.
    1. Feedback and Improvement: If you have suggestions for improving Bsshome's service process, product quality, or logistics experience, you can provide feedback via email at any time. We will regularly organize user feedback and submit it to the brand operation team as an important reference for service optimization. For valuable suggestions, we will inform you of the improvement progress via email, allowing you to participate in the brand's service upgrade process.
    Bsshome has always believed that high-quality service is the foundation for building long-term trust between the brand and global users. Relying on the cross-border service resources of Nanyang Qianshi E-Commerce Co., Ltd., we will continue to optimize the global shipping service system and full-process service standards. Whether it is order processing, after-sales rights protection, or logistics assistance, we strive to provide you with more efficient and considerate support. This way, when you purchase apparel such as shirts, dresses, and pants, you can not only obtain satisfactory products but also enjoy a worry-free cross-border shopping experience. If you have any questions during the service process, you can contact us through the designated methods mentioned above, and we will wholeheartedly resolve the issues for you.