We Offer Shipping Worldwide.

    Shipping Policy

    Bsshome Shipping Policy: Commitment to Global Regionalized Delivery Services Affiliated to Nanyang Qianshi E-Commerce Co., Ltd.​
    As a fashion apparel brand under Nanyang Qianshi E-Commerce Co., Ltd., focusing on three core categories: shirts, dresses, and pants, Bsshome leverages its parent company's resource integration capabilities in the cross-border e-commerce sector and its international logistics partnership network to provide accurate and efficient shipping services for consumers in different regions worldwide. To ensure every user who chooses Bsshome can clearly understand the shipping rules and cost standards of their respective regions, we have formulated the following regionalized shipping policy based on the logistics characteristics and consumption needs of six continents (Oceania, North America, Asia, Europe, South America, and Africa). This policy only covers two shipping methods—Standard Shipping and Free Shipping (both settled in US dollars)—and clarifies the shipping cost calculation, delivery timeframes, and service guarantees for each region. This allows you to grasp the shipping costs and delivery schedule in advance when purchasing apparel, enjoying a transparent and smooth cross-border shopping experience.​
    1. Overview of Shipping Methods​
    Bsshome only offers two global shipping options: Standard Shipping and Free Shipping, with no other special shipping methods available. Both methods rely on international logistics service providers (such as DHL, FedEx, and international postal 专线) that have long-term partnerships with the brand. These providers possess mature customs clearance capabilities and package tracking systems, covering most countries and regions across the six aforementioned continents (excluding regions with logistics restrictions due to wars, natural disasters, etc.—specific details are subject to system prompts when submitting an order). Regardless of the shipping method chosen, you will receive the same package safety guarantees and logistics information tracking services; the only difference lies in the conditions for shipping fee waivers.​
    2. Detailed Regional Shipping Rules​
    (1) Oceania Region​
    1. Standard Shipping Rules: When your order amount (excluding additional fees such as customs duties and import taxes, the same below) falls within the range of 0-120 USD, you must select Standard Shipping, with a fixed shipping fee of 11 USD. This fee will be paid together with the product amount during order checkout, and only international universal payment methods are accepted (WeChat Pay and Alipay are excluded);​
    1. Free Shipping Rules: When the order amount exceeds 120 USD, the free shipping benefit is automatically activated—no additional application is required, and the system will directly waive the full shipping fee on the checkout page.​
    1. Delivery Timeframe: The delivery timeframe is the same for both Standard Shipping and Free Shipping. Starting from the order shipment date, delivery takes an average of 7-10 working days for major countries such as Australia and New Zealand, and 12-15 working days for remote regions such as Fiji and Papua New Guinea. The specific timeframe can be checked on the order details page or by consulting via email at customer@bsshome.com.​
    (2) North America Region​
    1. Standard Shipping Rules: When the order amount is 0-120 USD, the Standard Shipping fee is 11 USD, covering delivery to core countries such as the United States, Canada, and Mexico, as well as most countries in the Caribbean region.​
    1. Free Shipping Rules: When the order amount is ≥120 USD, Free Shipping is directly available, with the same coverage area as Standard Shipping.​
    1. Delivery Timeframe: Delivery takes an average of 5-8 working days for the contiguous United States (excluding Alaska and Hawaii) and southern Canada, and 10-14 working days for remote regions in North America (such as Greenland and some Caribbean islands). The logistics tracking number will be sent to your reserved email after shipment, and you can track the package status by logging into "My Orders" on the Bsshome official website or the logistics provider's platform.​
    (3) Asia Region​
    1. Standard Shipping Rules: When the order amount is 0-90 USD, the Standard Shipping fee is 11 USD, covering major Asian countries and regions such as China (including Hong Kong, Macau, and Taiwan), Japan, South Korea, Singapore, and Malaysia. For some countries in Central Asia and Western Asia, additional confirmation of logistics accessibility is required (you can consult in advance via the contact number +86-17560633245).​
    1. Free Shipping Rules: When the order amount is ≥90 USD, Free Shipping takes effect, with the exact same coverage area as Standard Shipping.​
    1. Delivery Timeframe: Delivery takes an average of 3-6 working days for core cities in East Asia and Southeast Asia (such as Beijing, Tokyo, Seoul, and Singapore), and 8-12 working days for regions in Central Asia and Western Asia (such as Kazakhstan and Iran). Customs clearance efficiency is high, and most regions do not require long waiting times.​
    (4) Europe Region​
    1. Standard Shipping Rules: When the order amount is 0-115 USD, the Standard Shipping fee is 11 USD, covering the 27 EU countries, the United Kingdom, Russia, Switzerland, Norway, and other major countries. For some niche countries in Eastern Europe, logistics accessibility is subject to the display on the order system.​
    1. Free Shipping Rules: When the order amount is ≥115 USD, the full shipping fee is automatically waived. Split-warehouse shipment orders (e.g., different products stored in different warehouses in Europe) are supported—Free Shipping is still available as long as the total order amount meets the threshold.​​
    (5) South America Region​
    1. Standard Shipping Rules: When the order amount is 0-120 USD, the Standard Shipping fee is 11 USD, mainly covering economically developed countries in South America, such as Brazil, Argentina, Chile, and Colombia. Remote regions such as the Amazon Rainforest do not currently support delivery.;​
    1. Free Shipping Rules: When the order amount is ≥120 USD, Free Shipping takes effect, with the same service standards as Standard Shippin.;​
    1. Delivery Timeframe: Delivery takes an average of 10-14 working days for capital cities and port cities of major South American countries (such as São Paulo and Buenos Aires). Affected by local customs clearance efficiency, some orders may be delayed by 1-2 working days. It is recommended to closely track the customs clearance progress using the logistics tracking number after placing an order. If customs clearance is delayed, you can send an email to customer@bsshome.com for assistance.​
    (6) Africa Region​
    1. Standard Shipping Rules: When the order amount is 0-100 USD, the Standard Shipping fee is 11 USD, covering major economic countries in Africa such as South Africa, Nigeria, Egypt, and Kenya. Most landlocked countries do not support delivery due to limited logistics infrastructure.​
    1. Free Shipping Rules: When the order amount is ≥100 USD, Free Shipping takes effect—this is the region with the lowest threshold for Free Shipping among the six continents, aiming to provide more cost-effective shopping options for African users.​
    1. Delivery Timeframe: Delivery takes an average of 12-16 working days for major port cities in Africa (such as Johannesburg, Cairo, and Lagos). The timeframe fluctuates significantly due to local logistics sorting efficiency, so it is recommended to reserve sufficient time for receipt. If the package has not been delivered after 16 working days, you can call the contact number +86-17560633245 to provide feedback, and we will assist in verifying the situation with the logistics provider.​
    3. Shipping Process and General Precautions​
    1. Order Processing and Shipment: After you complete payment, we will finish order verification and product preparation within 1-2 working days (for customised products, the preparation time is subject to the indication on the product details page). Once preparation is complete, the order will be transferred to the logistics department for shipment. After shipment, the system will automatically send a notification with the logistics tracking number to your registered email. If you do not receive the shipment notification after 2 working days, you can check the progress via "My Orders" on the official website.​
    1. Customs Clearance and Tax Instructions: Cross-border shipping involves customs clearance in the destination country/region. The time required for customs clearance and any resulting customs duties or import taxes is determined by local customs in accordance with laws and regulations. Bsshome does not bear these costs—you must pay them during package customs clearance. It is recommended to check the import policies for apparel products of the destination customs before placing an order to avoid issues affecting receipt due to tax matters.​
    1. Package Inspection and Abnormal Handling: When signing for the package, please check on-site whether the package appearance is intact and whether there are signs of damage or opening. If abnormalities are found, you can refuse to sign and provide feedback via email or phone within 24 hours. If the appearance is normal, please check whether the quantity and style of the products match the order as soon as possible after signing. If there is an incorrect shipment or missing item, you need to submit an after-sales application within 48 hours of signing and attach photos of the package for quick processing.​
    1. Payment Methods and Shipping Fee Settlement: Regardless of the shipping method chosen, the shipping fee is settled together with the product amount. Only international universal payment methods are accepted (such as credit cards and PayPal; WeChat Pay and Alipay are excluded). The amount displayed during settlement already includes the shipping fee (except for Free Shipping orders), with no additional hidden fees.​
    4. Handling of Special Cases​
    1. Logistics Delay Handling: If the package delivery timeframe exceeds the maximum estimated time for the corresponding region (e.g., more than 15 working days for remote regions in Oceania) and there is no update to the logistics information for more than 3 working days, you can send an email to customer@bsshome.com to apply for a delay inquiry. We will contact the logistics provider to investigate the cause within 2 working days and update you on the progress.​
    1. Lost Package Handling: If the logistics information shows "Shipped" but the package has not been delivered after 20 working days and no valid status can be tracked, we will provide you with two solutions after verifying that the package is lost: 1) Full refund (including the product amount and paid shipping fee), which will be returned via the original payment method; 2) Re-shipment of the ordered products (subject to stock availability), with the re-shipped products delivered via the original shipping method. The specific solution can be determined through negotiation.​
    Bsshome is always committed to providing more tailored delivery services for global users through refined regionalized shipping policies. Leveraging the cross-border logistics resources of Nanyang Qianshi E-Commerce Co., Ltd., we will continue to optimize the shipping timeframes and service details for each region, allowing you to purchase high-quality shirts, dresses, and pants without worrying about the cost or efficiency of the shipping process. If you have any questions about the shipping policy, you can contact us through the designated methods mentioned above, and we will be dedicated to providing you with answers.